If you’ve owed the money to your supplier for more than 28 days, you can’t switch supplier until you’ve paid the money back. You can’t be stopped from switching if it’s your supplier’s fault that you’re in debt – for example because they’ve estimated your bill wrong.
Can an energy company stop you switching?
If you have owed money to your energy supplier for more than 28 days they can stop your switch. If this is the case, you’ll need to repay the money owed before the switch can continue.
Can I switch energy supplier if I’m in credit?
When you change energy supplier your credit will be considered your ‘closed account balance’ and should reflect the remaining credit in your final bill. … If you’re in energy credit at the point of the switch and your supplier has an up-to-date meter reading to work with, they should be able to refund your credit easily.
How long can an energy supplier chase you for debt?
Under Ofgem rules, an energy supplier can’t chase debts which are more than a year old if it was at fault. However administrators can chase debts which are up to six years old, meaning consumers could suddenly be stung with bills dating from several years before.
What happens if my energy company goes bust and I owe them money?
If your switch went through and you’ve already paid in advance for your energy, your money is protected. The supplier that’s taken over the supplier that went bust should pay you back any money you’re owed.
Who is the cheapest gas and electric supplier in UK?
Top five cheapest gas and electricity deals
|1||Orbit Energy||Spring Vari-Save Extra|
|2||Hub Energy||Hub Smart Choice Tariff 12 April 22 v1|
|4||Outfox the Market||Spring 21 Variable|
Can an energy supplier cut you off?
At the moment, your energy supplier won’t disconnect your gas or electricity if you miss a payment. Contact the consumer helpline if your supplier says they’ll disconnect you. … Before they disconnect you, your supplier must give you a chance to pay your debt through a payment plan.
When can I leave my energy supplier?
Exit fees are common with fixed rate tariffs if you switch early. The good news is that all suppliers should now allow you to leave up to 49 days ahead of your tariff’s end date without incurring a penalty.
What happens if I change energy supplier?
Wait to hear from the new supplier – they’ll set up the switch and tell your old supplier. Take a meter reading on the day of the switch to give to your new supplier – this means they won’t charge you for energy used before the switch. Pay your old supplier’s final bill or get a refund if they owe you money.
Are energy companies obliged to refund credits?
The supplier must refund any credit they hold. It doesn’t matter how long ago the account closed. Ask for any interest earned on the balance since the account closed. Suppliers don’t have to pay this back but in principle, they should.
Can I get my energy debt written off?
The only circumstances in which a bill can be written off is if the old debt is more than 12-months old and the supplier was at fault in the way your bill was calculated. … Energy debts are priority debts. This is because your energy supplier is able to cut off your gas or electricity if you don’t pay.
Is back billing legal?
This is known as the Back-Billing Principle, and suppliers must adhere to it. It states: “If your supplier is at fault, it will not seek additional payment for unbilled energy used more than 12 months prior to the error being detected and a corrected bill being issued.”
How far back can a gas company charge you?
What are the back-billing rules? You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it before. Suppliers must make these terms clear in their contract terms and conditions.
How long do energy companies have to refund credit?
You can also complain to the energy ombudsman, a free and independent organisation that may be able to help. If the ombudsman takes up your case you’ll get their decision within 6 to 8 weeks. If they decide you’re entitled to a refund, the supplier must refund you within 28 days.
What is the best electricity supplier in UK?
Here we look at the best energy companies in 2021:
- Outfox the Market. The best energy supplier for 2021 as rated by customers is Outfox the Market. …
- Octopus Energy. …
- Avro Energy. …
- People’s Energy. …
- Pure Planet. …
- Npower. …
- Scottish Power. …
Why are small energy suppliers going bust?
Why are energy suppliers going bust? Many smaller suppliers promised to sell gas to customers for less than it is now costing them to buy. When people sign a fixed-term deal, the energy suppliers expect the price of gas to go up and down, which gives them some room for price changes.